Terms of Service
Terms of use for Eduprime Singapore private tutoring services
Last updated: 29 September 2026
Table of Contents
Introduction
Welcome to Eduprime. These Terms of Service apply whenever you use eduprime.sg or learn with an Eduprime tutor in Singapore. By using our website or our tutoring services, you agree to them. Please read them through, and message us if anything is unclear.
Refunds and cancellations follow our Refund and Cancellation Policy, which forms part of these Terms.
1. Definitions
Terms used in this document:
"Platform"
The eduprime.sg website and every digital service Eduprime provides.
"User"
Any individual who accesses or uses the Platform: learners of any age, anyone who registers a learner (the learner themselves, a parent or guardian, a relative, an employer or a school), and tutors.
"Services"
Private tuition, learning guidance and the related educational services Eduprime arranges through the Platform.
"Tutor"
An independent educator engaged by Eduprime to teach learners through the Platform.
"Lesson"
A period of time during which a tutor teaches a learner, face to face or online.
2. Using Eduprime
To use Eduprime services, you agree to:
Minimum Age
Be at least 18 years old. A learner under 18 is registered and accompanied by a parent or legal guardian, who gives consent.
Accurate Information
Give true, accurate and complete information when you register and while you use the Services.
Account Security
Keep your login details private. You are responsible for activity on your account.
Legal Compliance
Follow all applicable laws of Singapore.
3. Private Tuition Services
How Eduprime lessons work:
Scheduling
Lesson times are agreed between the learner (or whoever registered them) and the tutor. Moving or cancelling a lesson is free with at least 24 hours of notice, as the Refund and Cancellation Policy explains.
Lesson Plan
The number, length and frequency of lessons are set out in your quotation and invoice.
Location
Lessons take place at the learner's home, at an agreed venue, or online by video call.
Tutor Quality and Replacement
Every tutor goes through Eduprime screening, and the learner can ask for a free tutor replacement at any time.
4. Payment, Refunds and Cancellation
How paying for lessons works:
Fees and Currency
Fees are quoted and charged in Singapore dollars (SGD).
Payment Methods
We accept the payment methods shown on your invoice or at checkout, including major credit and debit cards, Apple Pay and Google Pay.
Advance Payment
Lessons are paid in advance against Eduprime's invoice.
Refund and Cancellation Policy
Refunds, cancellations, late notice and missed lessons are governed by our Refund and Cancellation Policy at eduprime.sg/en/refund-policy, which forms part of these Terms. In short: a full refund of lesson fees before the first lesson, every unused paid lesson refunded when you stop, free changes with 24 hours of notice, and refunds issued within 7 business days to the card or wallet you paid with.
Late Notice
A lesson moved or cancelled with less than 24 hours of notice counts as taught when it cannot be rescheduled with the tutor. When the learner misses a lesson without notice, the tutor waits 15 minutes and the lesson then counts as taught.
Pricing
Prices can change over time. A new price applies only to lessons paid for after the change.
5. User Obligations
As a user, you agree to:
Respect Tutors
Treat tutors with respect and professionalism. Harassment of any kind is prohibited.
Learning Space
For lessons at home, provide a safe and suitable space to learn.
Communication
Communicate clearly about learning needs, schedules and feedback.
Attendance
Be on time for every scheduled lesson.
Pay Through Eduprime
All tuition fees are paid to Eduprime against its invoice, and Eduprime pays the tutor for each validated lesson. Direct payments to tutors outside the Platform are prohibited and may lead to account closure.
6. Tutor Obligations
Eduprime tutors agree to:
Professionalism
Teach to the highest professional standard and prepare materials well.
Punctuality
Arrive on time for every lesson. Repeated lateness may lead to sanctions.
Confidentiality
Keep learner information confidential and share it with no third party.
Progress Reports
Give periodic progress reports to the learner, and to the parent or guardian when the learner is a minor.
Background Check
Complete identity verification and background checks under Eduprime's procedures.
7. Prohibitions
Users may not:
Illegal Content
Upload, share or distribute illegal, offensive or rights-infringing content.
Fraud
Give false information, impersonate others or engage in fraudulent activity.
Spam
Send spam, unsolicited advertising or promotional content without permission.
Hacking
Attempt to access systems, data or other users' accounts without authorisation.
Inappropriate Behaviour
Harass, bully or behave inappropriately toward other users.
8. Intellectual Property
Intellectual property terms:
Eduprime Ownership
All content, logos, designs and materials on the Platform belong to Eduprime or its licensors.
Tutor Materials
Materials a tutor creates for lessons remain the tutor's property, with a limited licence to the learner for personal use.
Reproduction
Reproducing, distributing or selling Platform content requires our written permission.
Feedback
Eduprime may use feedback or suggestions you share without any obligation to pay for them.
9. Limitation of Liability
The limits of Eduprime's liability:
Independent Tutors
Tutors teach as independent contractors engaged by Eduprime. We are responsible for the Services we arrange, within the limits below.
Indirect Damages
Eduprime is not liable for indirect, incidental or consequential damages.
Maximum Limit
Eduprime's total liability is limited to the amount you paid us in the last 12 months.
10. Ending the Service
How the service can end:
By You
You can stop lessons or close your account at any time by contacting us.
By Eduprime
We may suspend or close an account that breaches these Terms.
After Closure
Access to the Services ends. Personal data is kept and deleted as our Privacy Policy describes.
Unused Balance
Any unused balance is refunded under the Refund and Cancellation Policy.
11. Resolving Disputes
If something goes wrong:
Talk to Us First
Tell us about any concern at hello@eduprime.sg and we will work with you to resolve it.
Mediation
If we cannot resolve it together, either side may refer the dispute to mediation in Singapore.
Governing Law
These Terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction.
Your Statutory Rights
Your rights under Singapore consumer protection law and your rights as a cardholder apply in addition to these Terms.
12. Changes to These Terms
How these Terms are updated:
Updates
Eduprime may update these Terms from time to time.
Notice
We tell you about significant changes by email or on the Platform.
Acceptance
Continuing to use the Services after a change means you accept the updated Terms.
Latest Version
The latest version is always on this page, with its update date.
Contact Us
Questions about these Terms of Service? Reach us here:
Related Documents
By using Eduprime services, you agree to these Terms of Service, our Privacy Policy and our Refund and Cancellation Policy.