Privacy Policy
Our commitment to protecting your privacy and personal data
Last updated: 13 November 2026
Table of Contents
Introduction
Eduprime ("we" or "us") protects the privacy of every learner who studies with us in Singapore, of anyone who registers a learner on their behalf, and of every tutor who teaches through our platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in line with the Personal Data Protection Act 2012 of Singapore (PDPA).
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
Full name, email address, phone number, home address, date of birth, profile photo, and educational information (school, grade, subjects).
Payment Information
Transaction data, payment methods and payment history. Card and wallet payments are processed by our payment partner, and Eduprime never stores your full card number.
Usage Data
Activity logs, access times, tutoring session duration, tutor preferences, booking history, and platform interactions.
Device Information
IP address, browser type, operating system, device ID, and location information (with permission).
2. How We Use Information
Collected information is used to:
Provide Services
Match each learner with a suitable tutor, schedule tutoring sessions, invoice and process payments, and provide customer support.
Personalize Experience
Customize tutor recommendations, tutoring programs, and educational content based on your preferences and learning needs.
Communication
Send schedule notifications, platform updates, promotions, and other important information. You can unsubscribe at any time.
Security
Verify identity, prevent fraud, and protect the security of users and the platform.
Service Improvement
Analyze usage patterns to develop new features and improve service quality.
3. Information Sharing
We do not sell your personal data. Information is only shared under the following conditions:
Tutors
Name, grade, subjects, and tutoring schedule are shared with your chosen tutors for tutoring purposes.
Supporting Providers
To run our service, we work with supporting providers, including messaging and communication services such as WhatsApp, email services, data storage, and payment processors. They process data only for the purposes we set, are bound to keep it confidential, and some of them process data outside the country where you live. We keep data for as long as it is needed for the purpose it was collected for, or as long as the law requires, and then delete it, including temporary copies held by messaging providers, which we clear on a regular schedule.
Educator Onboarding Provider
Tutor applications and educator-profile data are shared with the service provider that hosts Eduprime's educator onboarding, screening and matching. The provider processes this data under equivalent privacy commitments and only for recruitment and the educator profile.
Legal Obligations
When required by law, legal process, or valid government requests.
Rights Protection
To protect the rights, property, or safety of Eduprime, users, or the public.
4. Data Security
How we protect your data:
Storage, Encryption and Access
Data is stored with infrastructure providers that hold international security certifications, including ISO 27001, and is encrypted both in transit and at rest. On our side, access to learner data is limited by role.
5. Your Privacy Rights
As a user, you have the following rights over your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Correction
You can update or correct inaccurate personal information.
Right to Deletion
You can request deletion of your personal data, with some exceptions allowed by law.
Right to Portability
You can request your data in a machine-readable format.
Right to Object
You can object to processing of data for direct marketing purposes.
6. Cookies and Tracking
We use cookies and similar technologies to:
Essential Cookies
Required for basic website functions like login and security.
Analytics Cookies
We use Google Analytics, which sets cookies in your browser to count visits and show us which pages are read and how people move through the site. Before a visit is reported to Google, we cut the page address down to the site, the page path and campaign tags, so your name, email address and phone number stay out of the report. You can refuse these cookies by blocking them in your browser settings or by installing the Google Analytics opt-out browser add-on.
Preference Cookies
Store your preferences like language and display settings.
Managing Cookies
You can set cookie preferences through your browser settings.
7. Data Retention
How long we keep your personal data:
Retention Period
We keep data for as long as it is needed for the purpose it was collected for, or as long as the law requires, and then delete it.
Anonymous Data
Anonymized data may be retained for analytics purposes.
8. Children's Privacy
We take children's privacy very seriously:
Consent for Learners Under 13
For learners under 13, we process their data with the consent of a parent or guardian. Registration is open to everyone: when a parent or guardian registers, that registration is also their consent; when a learner under 13 registers on their own, we ask for a guardian's consent.
Limited Data Collection
We only collect data necessary for educational services.
Parental Controls
The parent or guardian who registered a young learner can review, update, or delete that learner's data at any time.
9. 人工智能助手
本网站可提供人工智能（AI）助手，在聊天中回答您的问题。本节说明您的聊天信息会传送到哪里，以及我们会保留哪些内容。
回复由谁生成
回复由 DeepSeek 的大型语言模型生成。根据 DeepSeek 的隐私政策，该公司在中华人民共和国处理和储存个人资料。您的请求会先传送至总部设在美国的路由服务 OpenRouter，再由 OpenRouter 转交给 DeepSeek 的模型；只有在 OpenRouter 未能回应时，我们才会将请求直接传送至 DeepSeek。当 DeepSeek 的模型无法回答时，OpenRouter 可将同一请求转交给 OpenAI 或 xAI 的模型，这两家公司均设在美国。我们与 OpenAI 和 xAI 之间没有直接连接。
用途
我们将您的聊天内容发送给上述服务提供商，只为一个用途：回答访客在聊天中提出的问题。
传送的内容
您的聊天信息、截至目前的对话内容，以及您提供给我们的背景资料，例如您所在的地区、科目或程度。我们不会另外附加任何姓名、电邮地址或电话号码；只有当您在聊天中自行输入这些资料时，服务提供商才会收到。
转移至新加坡境外
根据新加坡《2012年个人资料保护法》(PDPA) 规定的转移限制义务，我们只会将个人资料转移给新加坡境外的接收方，而该接收方须通过服务提供商的条款及其公布的资料政策，受约束遵守与 PDPA 相当的保护标准。当服务提供商代我们处理您的个人资料时，Eduprime 仍须对您的个人资料负责。
请勿在聊天中输入敏感资料
请勿在聊天中输入敏感的个人资料，例如 NRIC 或护照号码、健康资料或银行资料。
对话的储存
只有在聊天的储存功能开启时，对话才会被储存。功能开启时，我们会保存您的信息及相应回复，并将其与存放在您浏览器中的随机会话代码相关联，让您的对话得以继续，也让我们能够改进助手的回答。我们会在资料为其收集目的所需的期间内，或在法律规定的期间内保存资料，之后便会删除。如希望提前删除某段对话，请发送电邮至 hello@eduprime.sg，告诉我们大约的聊天时间和对话主题；我们会将其删除，并以电邮确认。
Policy Changes
We may update this Privacy Policy from time to time. Significant changes will be notified via email or platform notification. We encourage you to review this policy periodically.
Contact Us
Registration details of the business that operates Eduprime, including its registered name and address, are available on request at hello@eduprime.sg. The same address handles requests to access, correct, or delete your data, and our Data Protection Officer can be reached there.