Privacy Policy
Our commitment to protecting your privacy and personal data
Last updated: 13 November 2026
Table of Contents
Introduction
Eduprime ("we" or "us") protects the privacy of every learner who studies with us in Singapore, of anyone who registers a learner on their behalf, and of every tutor who teaches through our platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in line with the Personal Data Protection Act 2012 of Singapore (PDPA).
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
Full name, email address, phone number, home address, date of birth, profile photo, and educational information (school, grade, subjects).
Payment Information
Transaction data, payment methods and payment history. Card and wallet payments are processed by our payment partner, and Eduprime never stores your full card number.
Usage Data
Activity logs, access times, tutoring session duration, tutor preferences, booking history, and platform interactions.
Device Information
IP address, browser type, operating system, device ID, and location information (with permission).
2. How We Use Information
Collected information is used to:
Provide Services
Match each learner with a suitable tutor, schedule tutoring sessions, invoice and process payments, and provide customer support.
Personalize Experience
Customize tutor recommendations, tutoring programs, and educational content based on your preferences and learning needs.
Communication
Send schedule notifications, platform updates, promotions, and other important information. You can unsubscribe at any time.
Security
Verify identity, prevent fraud, and protect the security of users and the platform.
Service Improvement
Analyze usage patterns to develop new features and improve service quality.
3. Information Sharing
We do not sell your personal data. Information is only shared under the following conditions:
Tutors
Name, grade, subjects, and tutoring schedule are shared with your chosen tutors for tutoring purposes.
Supporting Providers
To run our service, we work with supporting providers, including messaging and communication services such as WhatsApp, email services, data storage, and payment processors. They process data only for the purposes we set, are bound to keep it confidential, and some of them process data outside the country where you live. We keep data for as long as it is needed for the purpose it was collected for, or as long as the law requires, and then delete it, including temporary copies held by messaging providers, which we clear on a regular schedule.
Educator Onboarding Provider
Tutor applications and educator-profile data are shared with the service provider that hosts Eduprime's educator onboarding, screening and matching. The provider processes this data under equivalent privacy commitments and only for recruitment and the educator profile.
Legal Obligations
When required by law, legal process, or valid government requests.
Rights Protection
To protect the rights, property, or safety of Eduprime, users, or the public.
4. Data Security
How we protect your data:
Storage, Encryption and Access
Data is stored with infrastructure providers that hold international security certifications, including ISO 27001, and is encrypted both in transit and at rest. On our side, access to learner data is limited by role.
5. Your Privacy Rights
As a user, you have the following rights over your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Correction
You can update or correct inaccurate personal information.
Right to Deletion
You can request deletion of your personal data, with some exceptions allowed by law.
Right to Portability
You can request your data in a machine-readable format.
Right to Object
You can object to processing of data for direct marketing purposes.
6. Cookies and Tracking
We use cookies and similar technologies to:
Essential Cookies
Required for basic website functions like login and security.
Analytics Cookies
We use Google Analytics, which sets cookies in your browser to count visits and show us which pages are read and how people move through the site. Before a visit is reported to Google, we cut the page address down to the site, the page path and campaign tags, so your name, email address and phone number stay out of the report. You can refuse these cookies by blocking them in your browser settings or by installing the Google Analytics opt-out browser add-on.
Preference Cookies
Store your preferences like language and display settings.
Managing Cookies
You can set cookie preferences through your browser settings.
7. Data Retention
How long we keep your personal data:
Retention Period
We keep data for as long as it is needed for the purpose it was collected for, or as long as the law requires, and then delete it.
Anonymous Data
Anonymized data may be retained for analytics purposes.
8. Children's Privacy
We take children's privacy very seriously:
Consent for Learners Under 13
For learners under 13, we process their data with the consent of a parent or guardian. Registration is open to everyone: when a parent or guardian registers, that registration is also their consent; when a learner under 13 registers on their own, we ask for a guardian's consent.
Limited Data Collection
We only collect data necessary for educational services.
Parental Controls
The parent or guardian who registered a young learner can review, update, or delete that learner's data at any time.
9. AI Assistant
Our website can offer an AI assistant that answers your questions in a chat. This section explains where your chat messages go and what we keep.
Who generates the replies
Replies are generated by a large language model from DeepSeek. DeepSeek's privacy policy states that it processes and stores personal data in the People's Republic of China. Your request goes first to OpenRouter, a routing service based in the United States, which passes it to the DeepSeek model; only when OpenRouter does not answer do we send the request to DeepSeek directly. When the DeepSeek model cannot answer, OpenRouter can pass the same request to a model from OpenAI or from xAI, both based in the United States. We have no direct connection to OpenAI or xAI.
Purpose
We send your chat to these providers for one purpose: to answer the questions visitors ask in the chat.
What is sent
Your chat messages, the conversation so far, and the context you give us, such as your area, subject or level. We add no name, email address or phone number of our own; a provider receives such details only when you type them into the chat.
Transfers outside Singapore
Under the transfer limitation obligation of Singapore's Personal Data Protection Act 2012, we transfer personal data outside Singapore only to a recipient that is bound to a standard of protection comparable to the PDPA, through the provider's terms and its published data policies. Eduprime remains responsible for your personal data when a provider processes it for us.
Please keep sensitive data out of the chat
Please do not type sensitive personal data into the chat, such as NRIC or passport numbers, health information or bank details.
Storage of conversations
Conversations are stored only when storage is switched on for the chat. When it is, we keep your messages and the replies, linked to a random session code kept in your browser, so that your conversation can continue and so that we can improve the assistant's answers. We keep data for as long as it is needed for the purpose it was collected for, or as long as the law requires, and then delete it. To have a conversation deleted sooner, email hello@eduprime.sg and tell us roughly when you chatted and what it was about; we will delete it and confirm by email.
Policy Changes
We may update this Privacy Policy from time to time. Significant changes will be notified via email or platform notification. We encourage you to review this policy periodically.
Contact Us
Registration details of the business that operates Eduprime, including its registered name and address, are available on request at hello@eduprime.sg. The same address handles requests to access, correct, or delete your data, and our Data Protection Officer can be reached there.